Answers for a smoother ride.

Open Routes in the app and choose the zone closest to your journey. Each route page shows its path, ordered stops, operating information, and available buses.

Positions reflect the latest location reported by each bus. Network coverage, traffic, or device conditions can delay updates, so treat arrival times as estimates.

Yes. Each Fluxx Connect bus continues through its final listed stop and returns to the beginning of the route.

The ride pass refreshes frequently as a security measure. Always present the current code shown in the app instead of a screenshot.

If you signed in and your device received a valid ride credential while online, the app can keep generating the QR pass for a limited period while offline. Reconnect before the credential expires.

The credential may have expired, the device may have been revoked, or you may have logged out. Connect to the internet and sign in again to restore access.

The route fare is applied when your ride pass is successfully scanned for travel. A route can also have a zero fare, in which case no wallet amount is deducted.

Open Wallet to see your balance and transaction history. Open Trips for completed journey details and the fare linked to each trip.

Contact support with the date, approximate time, route, and amount. Do not include full card information or share your QR ride pass.

Each signed-in device has its own cryptographic credential. This protects offline ride passes and lets you revoke a phone you no longer use.

Open Profile, choose Log out, and confirm while connected to the internet. The app contacts the service to revoke the device session before removing your local session.

Use Delete account in the app profile. Your access is disabled when the request is received, and the deletion process is completed within seven days, subject to records we must retain.